UK Web Hosting

Heart Internet Support

Feature rich web hosting for websites of all sizes

Web Hosting Support

Web Hosting Support

Our web hosting support team prides itself on being fast, knowledgeable and 100% based here in the UK. No matter what time of day (or night) you send us a support query, we are here to investigate the problem, find a solution and make sure the solution works. Once this is done, we will send you a response detailing the issue and how to fix it.

As well as our customer support team, we have an extensive web hosting support database covering all the most common queries and issues enabling you to find a solution as quickly as possible. We have hundreds of answers to even the most complex problems and our support database is updated every day.

5 reasons customers love our web hosting support

We deal in minutes not hours or days

1. We deal in minutes not hours or days

We aim to respond to any support query as quickly as possible, often within minutes of the initial request. Obviously this doesn't mean anything if the response is incorrect or unclear, so to make sure we are as focused on quality as we are speed, we invite you to rate us after each communication we have with you.

We are ready to help 24x7x365

2. We are ready to help 24x7x365

The internet is available 24 hours a day which means your website needs to be too. No matter what time you send your support request we are here waiting to help you with your web hosting.

We are 100% UK based

3. We are 100% UK based

Outsourcing support abroad can never match the depth and quality of well trained in house teams. Although it is cheaper to run, we see outsourcing support abroad as a false economy. We might save some money in the short term, but losing dissatisfied customers will only hurt us in the long term.

We are 100% in-house

4. We are 100% in-house

We don't employ any contractors, temps or external support services; all our support team are 100% based in our UK offices and full time members of staff. This means we can train our support staff to our standards and keep training them throughout the years they are with us.

We are our customers

5. We are our customers

We only employ support team members who can show they have a genuine interest and background in IT or web hosting. Our customers need to know they are being helped by a professional who knows the service inside and out and can field any question, no matter how technical.

More about us

Find out more about the people behind Heart Internet and meet the team. As well as our pictures you can also have a read of the management team's biographies and background in the web hosting industry.

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