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Customer Charter
Communication
• Our staff in all departments will ensure that you receive the highest level of courtesy at all times.
• Our staff in all departments will ensure that sufficient time is given to your queries.
Billing
• All your invoices will be available to you on-line.
• You will have 24 hour a day access to all your financial information through your control panel.
• You will have the ability to view your invoices in a printer-friendly format.
• We guarantee accurate and reliable billing.
Privacy and Security
• Heart Internet are working towards the British Standard on Information Security Management BS7799
- no other web hosting company is doing this.
• We will never sell your personal details to other companies.
• All credit/debit cards are held at high levels of encryption on servers not directly connected to the internet.
• All your personal information is held in accordance with the Data Protection Act 1998.
• We fully comply with the data protection act and your rights to see the information we hold about you.
Complaints
• All complaints will get a formal response within 24 hours.
• All complaints will be fully documented and confirmed with you.
• A Director will see and respond to all complaints.
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