VPS Hosting Support
Our virtual private servers are a powerful, fully customisable hosting solution ideal for gaming servers, demanding websites, and other projects and applications. You choose the operating system, decide whether or not you want Plesk or cPanel, and access core functions (such as rebooting your server) from within the Heart Internet VPS control panel.
Aimed at those requiring more control over their hosting, our VPS include full root access and are sold as an unmanaged service, leaving you free to use your server exactly how you wish. With this comes an increased emphasis on personal responsibility. We provide support for your hardware and the network; however, what you do with it beyond that is up to you.
As a result, we recommend that you only purchase our virtual servers if you are happy to take responsibility for managing them yourself as, unlike our shared hosting services, they require considerable technical knowledge to manage and modify successfully. If you are familiar with dedicated servers, you will instantly feel comfortable with VPS.
We have an extensive support database which is updated with informative articles on a daily basis, so if you have a query, please check to see if it has already been answered. If not, our friendly UK-based support staff are more than happy to point you in the right direction of helpful documentation and guides available on the web.
5 reasons customers love our support
1. We deal in minutes not hours or days
We aim to respond to support queries as quickly as possible, usually within minutes of the initial request. To ensure we are as focused on quality as we are speed, we invite you to rate us after each communication we have with you.
2. We help 24x7x365
Unlike other web hosts, we don’t just stick to support within working hours. Whatever time, whatever day you raise a support ticket, we’re here to help answer your questions. The internet is available 24 hours a day which means your website needs to be too.
3. We are 100% UK based
All our support staff at all levels are based in the UK and fully trained in dealing with an extensive range of hosting-related queries. This ensures the quality and accuracy of answers are in line with our high standards. We believe outsourced support is a false economy and can never match a well-trained in-house team.
4. We are 100% in-house
We don't employ any contractors, temps or external support services; all members of our support team are permanently based in our UK offices as full time members of staff. This ensures an optimal environment for training and communication throughout the years they are with us.
5. We are our customers
We only employ support team members who can show they have a genuine interest and background in IT and/or web hosting. Your questions are always answered by professionals who know our products and services inside out.
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