A lot of customers write to us asking, "Your products look too good to be true, do you really offer unlimited web space and bandwidth?" The answer is yes, we have included some more details below to explain how these features operate.

Unlimited Bandwidth

Unlimited bandwidth is included with a number of our web hosting accounts. Heart Internet is able to offer this because we closely manage our network resources. We do not allow certain types of Websites to use our services, these are:

• Adult content-orientated websites.
• File distribution websites e.g. a website distributing large movies, software or MP3s. These sites are limited to 25 GB per month.
• Hosting banners, graphics or cgi scripts for other websites.
• Storing pages, files or data as a file repository for other websites.
• Reselling or giving away free web space under a domain, sub domain or directory.

Our customers host genuine business or home Websites and we have substantial capacity in our network to manage this. We can upgrade our bandwidth with our providers within 24 hours should we need to.

Unlimited Webspace

Heart Internet operate a sophisticated web hosting platform that utilises large network disk arrays. If we need to add more web space we can do this with no downtime by adding more disks to the arrays. As there are multiple arrays, if one fails another one automatically takes over. As all data is synchronised this has no impact on any web sites or email hosted by Heart Internet. This dual system also allows us to carry out more complex upgrades by taking down any array and working on this while another array continues to serve our customers.

We are frequently asked, "If you run out of Web space will the web server be offline when you add more space?" The answer is no, there will be no interruption to your service.

All we ask is that files stored on your account are linked to or related to your website.