Detailed Online Help

Our detailed online knowledge base contains answers to the most frequently asked questions. We update the database on a regular basis to ensure you get the most up-to-date information.

If Something Goes Wrong

Sometimes things do go wrong and we want to work with you to resolve any issues you have as quickly as we can. We operate an easy-to-use ticketing system where you can alert us to any issues you have.

Our ticketing system is found within our password-protected customer area, which has the advantage of authenticating your details to Heart Internet. Good security has never been so important to protect our customers from identity fraud. Our ticketing system also sends lots of basic account information to Heart Internet to save you the trouble of repeating yourself.

We aim to answer support questions within 4 hours, and often reply faster than that.

One of our philosophies at Heart Internet is not to employ what we call "Support Droids" - people who don't have any real technical experience and simply read from crib sheets. All our support engineers are highly trained employees who care about your problem. Our aim is to resolve your problems the first time around.

As you would expect our Dedicated Server support covers the server hardware and network. If you need help with a system administration or application problem we can help for a small fee.