Heart Internet Customer Charter

Customer Charter

Communication

• Our staff in all departments will ensure that you receive the highest level of courtesy at all times.

• Our staff in all departments will ensure that sufficient time is given to your queries.

Billing

• All your invoices will be available to you on-line.

• You will have 24 hour a day access to all your financial information through your control panel.

• You will have the ability to view your invoices in a printer-friendly format.

• We guarantee accurate and reliable billing.

Privacy and Security

• Heart Internet are working towards the British Standard on Information Security Management BS7799
- no other web hosting company is doing this.

• We will never sell your personal details to other companies.

• All credit/debit cards are held at high levels of encryption on servers not directly connected to the internet.

• All your personal information is held in accordance with the Data Protection Act 1998.

• We fully comply with the data protection act and your rights to see the information we hold about you.

Complaints

• All complaints will get a formal response within 24 hours.

• All complaints will be fully documented and confirmed with you.

• A Director will see and respond to all complaints.

Customer Charter

Customer Charter

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