Glenovation | Glenovation.com Customer Case Studies

Glenovation.com

Customer since: 2004

Services used
• Reseller hosting
• Quad Core Dedicated Server (Linux)
• cPanel
• SSL Certificates
• Dedicated sever back up
• Domain names

About Glenovation

Glenovation is a web design and development company with offices in Ballycastle and Belfast, Northern Ireland. Glenovation specialises in service development for SME's with a growing portfolio of clients based predominantly in the UK and Ireland and some further afield; USA, Dubai, South Africa and Hong Kong. Glenovation also provides domain registration, plus web site and email and backup services.

Glenovation Internet Services business was established in 2002 by Tony Devlin (Managing Director), and has grown into a dedicated team of technically gifted website designers / developers and is now part of the PIERCE Group of companies. The success of the business is a result of hard work, high quality services, competitive prices and customer focused support (24/7/365). The business has been built on innovation, dedication, hard work and excellent customer service. Glenovation prides itself on a transparent pricing structure to meet the budgets of its' many customers. Glenovation is a member of the following organisations:

• The Northern Ireland Chamber Of Commerce
• Business Networks International (BNI) - Belfast Exchange Chapter
• Supplier Member of the Federation of Passenger Transport (FPTNI),
• B4B - The Business for Business Network

Glenovation.com and Heart Internet

For the last six years, Glenovation has used the reseller hosting and dedicated server services of Heart Internet with great success. Glenovation's procurement policy ensures that it uses only the most robust solutions with full backup facilities, and Heart Internet meets these specifications perfectly. "The sophisticated remote control technologies used when supporting Glenovation's Small and Medium Sized Enterprise customers ensure that Glenovation stays on top of its customer service".

Glenovation previously hosted its customers with other UK based data centres with varying results prior to using Heart Internet. Tony explained his decision for staying with Heart Internet, "Heart Internet prides itself on delivering quality services and for this reason we have stayed with Heart Internet in the face of fierce competition". Tony sees Heart Internet's products as the perfect solution for his own company's ethos "The Business dealings are second to none and we have the utmost faith in all the services provided for quality and price. Value for money is very important, but what is absolutely vital, is an excellent support service. This is what Glenovation requires when ensuring our clients get the best value for money in providing quality Internet services".

Glenovation hosts multiple websites with Heart Internet, and these are used to provide business to business web hosting and email services to clients throughout the UK, Ireland and beyond. "Glenovation has clients logging on via high speed connections for mail services in densely populated areas and clients who are consultants connecting from some of the remotest places on earth using slow connections and they all get the same quality customer service from Glenovation and Heart Internet".

Customer support

Tony believes it is how a company responds when technical issues arise that makes the difference. "This differentiates Heart Internet and Glenovation from all the other providers. When something goes wrong the customer needs to know that there is someone on the other side of the phone or email, who knows how to help them, does help them, will also return calls or answer emails and deal with queries quickly. These have been some of the experiences of the service received by Glenovation from Heart internet."

According to Tony "The most common support query from Glenovation customers actually relates to the fact that they need to reboot their Internet Connection and Router via their ISP. Over 90% of calls to Glenovation Technical Support are dealt with effectively, before Glenovation has to communicate with Heart internet. The experiences of dealing with Heart Internet Technical Support have been excellent. The Heart Internet support team are knowledgeable, patient and they always respond promptly. Definitely a winning support team in our eyes and they have experienced every kind of query".

Glenovation would have no hesitation in recommending Heart Internet for hosting services. "Heart Internet provides a good value, well supported service and although we prefer our clients to buy their services via Glenovation over 95% of our clients are hosted on the Heart Internet data centre infrastructure".

The future

Glenovation embraces the spirit of the Internet and its ability to bring business to a global marketplace irrespective of the geographical location. Glenovation has enjoyed the full support of Heart Internet for many years and this relationship is expected to grow significantly in the future. Having recently expanded its sales team, Glenovation is planning to increase its market share throughout the UK and Ireland. Going forward, Glenovation will continue to provide services on a shared environment for entry level and small business requirements. However, dedicated solutions and backup services, are becoming more popular as people across the world demand more services from the Internet and Glenovation will be introducing these services to new clients, early in the relationship so the benefits can also be realised.

www.glenovation.com: Northern Ireland Based, Small Business Focussed, Web Site Design and Development, Domain Name Registration, Web site and Email Hosting, with 24/7/365 Real Person UK based Technical Support.

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