Dedicated Server SLA

We believe all our customers should benefit from a comprehensive range of guarantees

Service Level Agreement

We know that your server is an important part of your business, so every Dedicated Server we sell comes with a comprehensive Service Level Agreement.

99.99% Uptime Guarantee

In the unlikely event that we experience a network failure, we will credit your account with one day of service for every hour of downtime over four hours. Simply contact a member of our customer services team to arrange the credit.

Please note that this guarantee applies to Heart Internet's network connectivity and excludes scheduled maintenance.
Instant Reboot Guarantee

You will be able to instantly reboot your server anytime by accessing your online control panel.
Customer Charter

Our customer charter sets out how we want to deal with our customers, covering points including communications, billing, privacy & security and making complaints.
Read our Customer Charter.