When you become a Heart Internet customer, your websites and email become part of our family of servers located in our state-of-the-art UK data centres in Derby and Leeds.
Our purpose-built data centres are optimised in every respect for maximum security and efficiency, utilising the latest technologies to prevent data loss and downtime even in the most extreme circumstances.
We collaborated closely with IBM to ensure our data centres were built to perfection and optimised for best performance.
The 10Gb/s network is based on Cisco architecture with no single point of failure throughout and has direct access to LINX as well as several other major internet exchanges. We also operate our own network, with multiple points of presence across the UK to ensure we have vast reserves of bandwidth even when operating at full capacity.
Situated locally in Derby and Leeds, our data centres are staffed 24x7 every day of the year for maximum support and security. This ensures we have full control over all hardware and data and can act swiftly and efficiently.
We take both physical and virtual security very seriously. Our data centres have security teams on site 24x7 and are closely monitored using both internal and external CCTV. Data centre access is restricted to a very select number of named staff who are required to have appropriate security clearance and secure fobs to gain access.
All data is safeguarded behind a multi-layered firewall, backed up regularly and stored offsite.
We’re proud that our data centres are rated A for energy efficiency. Our fully climate-controlled environments provide highly effective cooling for servers whilst reducing environmental impact and cost.
Temperature and humidity monitored are 24x7 and kept consistent using N+1 Stultz DX Cybercool air conditioning systems to ensure a fully managed optimised environment. Drip sensors monitor for any leaks in the system, and cold air is forced underneath raised flooring into the bottom of each server rack and vacuumed out of the top to optimise cooling efficiency. The position of each server rack is calculated by a dedicated deployment team for maximum cooling efficiency.
We’ve installed advanced systems and developed thorough procedures in order to be fully prepared for any situation.
All our hardware is completely protected from fire, floods and any other potential disasters. Our fire prevention system is connected to the emergency services and utilises a VESDA smoke detection system. In the unlikely event of fire, the data centre is sealed and the FM200 Fire Suppression System fills it with gas to quickly extinguish the fire without damage to any equipment.
Each server rack has two independent power feeds, fed from two diverse connections to the national grid. Should one or both of these feeds fail, 4 x 300kVA Riello UPS (N+1) battery backup systems cover immediate power requirements. If mains power is not restored within ten seconds, 3 x N+1 diesel powered generators start providing full continuous power to the data centre.