Posts Tagged ‘Reseller Hosting’

1GB Email mailboxes now available!

Wednesday, March 17th, 2010

We get a lot of great feedback from our customers via the control panel feedback form, including new product features and upgrades they would like to see. Recently we have launched SRV records, PayPal Payments Pro, HostPay customer ticketing system and monthly contracts for dedicated server resellers based on customer feedback.

Following these we are pleased to announce we have now launched our premium Email MailBox which comes with a massive 1GB storage for just £10 per year.

Upgrade your existing Standard MailBox
To upgrade an existing Mailbox, login in to your Heart Internet control panel and click on “Order Add-ons”. Choose “Premium Mailboxes”, select one of the domain names on your account and then a list of MailBoxes available to upgrade will appear. Select the MailBox to upgrade and checkout as usual.

Buying a new MailBox
If you have not yet created a standard MailBox to upgrade you will need to create a new standard MailBox first. Login to your domain name’s eXtend control panel and set up a free standard MailBox. Once you have done this follow the steps described above.

Resellers
You can resell Premium MailBoxes to your customers, simply follow the same process described above to add them to your client’s accounts. We have also built in the ability to cancel individual Premium WebMail accounts whenever you want.

Resellers: You can now sell dedicated servers through HostPay

Tuesday, March 16th, 2010

As good as shared web hosting is there comes a time when a fast growing website needs its own stand alone resources and a more flexible solution. If you are one of our resellers you can now offer the power of dedicated servers to your customers (and attract bigger sites) by selling and managing dedicated servers directly through HostPay. As well as dedicated servers you can also cross-sell server backups and cPanel Manager as extras. Dedicated servers allow you to attract larger clients, up sell fast growing clients, increase ARPU, decrease churn and expand your product portfolio.

Features include:

  • Linux or Windows OS
  • Dual Core or Quad Core processors
  • Monthly or annual contracts
  • Dell & Intel technology
  • Unlimited bandwidth
  • Your own IP address (x2)
  • Full root access
  • Remote server reboot

There are no minimum monthly commitments expected from you and if you don’t sell a dedicated server you don’t pay for anything. They are essentially pay as you go!

Getting started
This feature has been set as ‘off’ by default, if you would like to turn it on and start selling dedicated servers through HostPay, simply log in to your Reseller Control Centre and within HostPay click on the new icon ‘Dedicated Server Products’. Click the check box to turn it on.

Once you have activated selling dedicated servers within HostPay, you will be shown all the dedicated server products you can sell (along with cPanel and server backups) plus set the prices you want to charge.

Because of the costs involved and to help you prevent fraud, servers are not automatically setup when ordered. If a customer places an order for a dedicated server you will receive a message when you login to your control panel which will contain a special link to process the order.  Once the dedicated server order has been processed your customer can manage their dedicated server via an automatic login link to the Dedicated Server control panel, found in their HostPay end user control panel. Your customers will be able to remotely reboot their machine and view bandwidth graphs in HostPay.

What is HostPay?
HostPay is a highly customisable shopping cart 100% free for all Heart Internet Resellers. It allows you to sell web hosting, domains, dedicated servers and add-on products to end users through your website, as well as registering and transferring domains; activating web hosting packages in real time and selling a range of add-on products. Read more about HostPay.

Unlimited reseller hosting means no hidden costs and no artificial limits

Tuesday, February 23rd, 2010

We recently addressed the issue of what we mean by unlimited web hosting here at Heart Internet with regards to the technical elements of web hosting (e.g. web space, bandwidth etc) but it can just as easily be used to describe the unlimited possibilities of our reseller hosting.

No limits on how many websites you can host
We don’t place any artificial limits on how many websites you can host. 1, 10, 100, 1,000 or 10,000, if you can attract them, you can host them on our servers!

No limits on how customisable you want it to be
Every aspect of your reseller hosting is fully customisable with no extra fees required to make it so. If you can think of it you can brand it.

No limits on adding more features
We want you to be a success and the best way to do that is untie your hands and let you sell without fear of being charged more for doing well!

The price we charge per month (£29.99) or per year (£299.99) is the only fee we will want from you for your reseller hosting. There are no hidden fees or extras to unlock features that are an essential part of reselling hosting. We won’t charge you to give your customers a control panel, to re-brand the webmail or offer graphical stats and we won’t give you a basic package (e.g. 5 MySQL free) and then ask you to pay for more afterwards.

No limits on what you can sell
We don’t charge you an extra monthly fee for the ability to resell domain names or dedicated servers; you just pay the cost of the domain or server itself. This means that if for any reason you don’t sell any over a time period you don’t have to pay us anything.

If you are new to Heart Internet check out our reseller comparison table to see how we hold up against other web hosting resellers.

PayPal Website Payments Pro now available in HostPay

Tuesday, February 16th, 2010

We are pleased to announce that all Heart Internet resellers can now use PayPal Pro to take payment on their website. PayPal Pro allows you to accept payment directly on your website or by phone, fax and mail. Customers can pay you with all major debit and credit cards without having to leave your website as well as use their PayPal balance and activate bank transfers.

To get started log in to your HostPay control panel and click on ‘Payment Gateways’. From here you can input all your details and styling information to activate PayPal Pro. Before starting we would recommend you read our payment gateway set up guides which will help you get up and running as quickly as possible.

This follows the recently added Customer support ticket system in HostPay and Exclusive monthly contract dedicated servers for resellers.

Customer ticketing system added to HostPay

Thursday, February 4th, 2010

One of the most requested features we have had from our resellers has been for a customer support ticketing system built directly within HostPay. We are pleased to announce this functionality has now been added to all HostPay accounts and it is completely free!

The new system allows you to manage many customers quickly and ensures that you are only dealing with a genuine customer. Continue reading to find out more and how to activate the ticket system for your customers.

HostPay control panel
The system is so easy to set up and manage we are really proud of it. I might sound like Steve Jobs here but it’s pretty awesome…

Activate the ticket system
To activate the ticketing system log in to your Reseller Control Centre > HostPay > “Customer Control Panel” and scroll down to “Contact support”. You will see a new option has been added called “HostPay Ticket System”. Click on the radio button and you are done!

Admin and replying to tickets
You can either click on the link displayed in the activation box to take you to the ticketing admin area or go directly from the HostPay control panel front page where we have added a new icon called ‘Support Ticket System’. From here you will manage all your customer tickets including the ability to view all your tickets, reply to any new or open tickets, assign a ticket to another operator, close a ticket and search tickets by operator, customer name, ticket status or type in keywords. When customers raise a ticket you will be emailed to let you know that it is there.

Your customers control panel
Your customers can now raise tickets directly from within their control panel.

Once you have activated the ticket system within your own HostPay control panel, by default clicking on “Contact support” will take your customer to their ticket summary page where they can view their ticket history, reply to any updated you have given them or close the ticket themselves.

From here they can also raise a new ticket…

Your feedback
We are always looking for new ways to make our products even better and thanks to all your feedback we have created this ticketing system. If you have any other ideas or suggestions you would like to see added to your reseller hosting let us know through the feedback form in your control panel. We read every single one and we have literally already acted on thousands of them over the years.

Dedicated server monthly contracts – exclusive for resellers

Thursday, January 28th, 2010

We understand that committing to 12 monthly payments when you are relying on someone to pay you can feel like a gamble. To limit your financial risk, if you are a Heart Internet Reseller customer you will automatically get our month-to-month contract and billing cycle with no commitment beyond that month.

Reselling dedicated servers
The Dedicated Server Control Panel allows anyone to resell Dedicated Servers with features such as bandwidth graphs and server reboots and pass on the management of these features to their customers via our white label Dedicated Server Control Panel.

The Dedicated Server Control Panel is personalised to each Reseller, including logos and contact details. Even the web address to access the Control Panel can be customised using one of your domain names. Resellers can choose which features are in their Control Panel.

Signing up as a dedicated server reseller is completely free and you only pay for the server itself. We don’t charge any administration costs or set up fees to ensure your margin levels are as high as possible.

Dedicated server reseller features:

  • Monthly contract & billing – cancel anytime! (Exclusive to Heart Internet Reseller Pro customers)
  • View server information
  • View IP addresses
  • View bandwidth graphs
  • One click server reboot

Find out more about our dedicated servers

Already reselling dedicated servers?
If you are already reselling dedicated servers you don’t need to change anything on your account or billing settings, we will automatically put you on to this scheme.

Web Hosting Resellers: Why you should have a web hosting blog too!

Thursday, January 7th, 2010

A blog can either be used as the centre point of all a website’s marketing efforts and brand management or it can become a dusty waste ground for the occasional press release and price promotion announcement. With a little time and effort a blog can greatly enhance both your reputation and your SEO efforts, which in turn means more revenue. Here is how.

Why have a web hosting blog?

Become an authority on web hosting
Being seen to write about a subject matter with conviction will position you as an authority on web hosting, which in turn will convince people to trust you and make them much more likely to buy from you and recommend you to others.

Regular fresh content
The search engines love websites that have regularly updated content and those sites get an extra kick up the rankings. Because you can’t keep introducing new products all the time it can be difficult to keep adding new copy to your site. A blog helps to get around this problem.

Incoming links

If you are generating useful content it will eventually start picking up links from your readers which will help your Google Page Rank and SERP (Search Engine Results Page) rankings for your site in general.

Start a conversation
A good blog post will attract comments from your readers and shared on Twitter which means they are engaging with your brand and you can develop a relationship with them. Always reply to any comments left behind as this will encourage more of them.

Kill two birds with one stone
Customer newsletters when done well will increase brand engagement and revenue, when done badly they become spam. Use your blog’s content to populate your newsletters with useful information they actually want to read without having to duplicate your efforts and think of something new for the newsletter.

What to write about?

“How to” guides
Always very popular amongst readers, it is important you pitch the guides at the right level for your target audience. For example, if your customers are advanced webmasters don’t write a guide about how to use FTP and on the other side if your customers are beginners don’t write a guide about writing a PHP comment form from scratch.

Links to related resources
Lists are one of the bedrocks of many websites link building strategies and prove popular with readers e.g. “Top 10 WordPress plug-ins for advertisers” etc. They are also relatively quick and easy to write once you have your idea.

Your opinion on web hosting industry news
There is always plenty going on in the domain name and web hosting industry that doesn’t involve naming any other web hosts for you to report on. Readers are more likely to come back however if you add your own analysis and commentary on the news as well.

Competitions
People love getting something for free and if it’s a good prize word will soon spread amongst your community. A really strong prize early on can also help kick start your blog and draw interest from established sites.

Interviews
You’d be surprised how receptive people are to being interviewed, after all its free advertising for them! An interview with someone your customers can associate with and learn more about how they manage their website and industry experts with insider insights, tips and advice are popular.

What not to write about

Something that irritated you in your day to day life (e.g. late bus)
Adding a personal touch to your blog is great, recommended even, but tales of frustration from your day are not interesting to anyone but yourself. Keep it to yourself and your immediate social circle.

Business news and press releases (and nothing else)
Yes your blog is there to help you sell more at the end of the day but would you read another businesses press release and then come back for more? Neither will anyone else. Mix business news and updates with your user centric information and re-write the press releases to fit in with the tone of the blog rather than just copying and pasting it.

SEO spam content
As mentioned earlier a blog is a great way of adding new content to your site, but too many websites take advantage of this and use the blog purely for SEO purposes uploading content that makes little grammatical sense and is practically unreadable e.g. “Web hosting requires a lot of website hosting resources to ensure web hosting customers enjoy continued web hosting…”.

Filler
It can be hard to think of a couple of killer ideas a week and writers block hits the best of us but avoid the temptation to write content for the sake of it e.g.  The successful blogs focus on quality over quantity with the ethos one great post a week people look forward to is better than 5 duds no one reads.

Resellers: New RCC feature, view the size of customer mailboxes

Tuesday, December 1st, 2009

Following on from our recent increase in mail box size from 250MB to 400MB, if you are one of our web hosting resellers you can now view the size of your customer’s mailboxes ordered by the largest mailbox.

The table shows the email address, how much of their quota they have used so far, their mail box size limit and how much they have used as a percentage of the total.

Click here to go directly to run the report https://customer.heartinternet.co.uk/manage/mailbox-sizes-list.cgi or log in to your Reseller Control Centre and click on “Mailbox size report” in “Reports”.

Web hosting guides

Friday, November 27th, 2009

Over the year we have been putting together a series of web hosting guides covering various aspects of managing a website in detail. Below are links to the current crop of PDF web hosting guides available completely free for anyone to download and use.  Note: The links below all open a PDF.

Web Design:


Marketing:

Web hosting resellers:

Resources:

These web hosting guides can be along with our series of beginner’s guide to web hosting

Web designers/ developers: Integrating web hosting in to your existing services

Wednesday, November 25th, 2009

Being able to buy everything from one place is always an attractive proposition to clients who don’t want to have to shop around. If your core product is providing web services for small sites such as banners, logos, HTML emails etc you can easily integrate web hosting in to your product mix.

Attracting your customers
If you already have a client base, the first step is to tell them about the range of services you can do for them. Phone or email your clients with details about your hosting service and why they should sign up. Getting your foot under the table is always the hardest part. To reduce the client’s perceived risk offer them an introductory low price or a scaled down version of your service so you can demonstrate your value to them. A lot of the application developers for the iPhone and iPod touch offer a ‘Lite’ version of the application to get people hooked and wanting more (which they then have to pay for).

If your customers don’t bite straight away or you want to run a promotional campaign, you could consider offering bundling your core product (e.g. web design) and web hosting at a rate cheaper than if they were bought separately. To create a sense of urgency and prompt a quick response, run it as limited time only.

Up-selling & cross-selling
Up-selling and cross-selling are not about the hard sell or getting someone to buy something they don’t really need or want.  When done properly the process should almost feel like a service in its own right. One of the best examples online of up-selling and cross-selling is Amazon. Put an item in your basket and you are presented with “Customers who bought this also bought…” with the majority of the suggestions being more expensive items. If you go back to the home page it will have changed to show you items based on your browsing history along with items they feel are associated with that item e.g. putting a men’s skater brand watch in a basket would prompt the site to show jewellery, skater trainers and related accessories. Always keep an eye out for opportunities that may arise from any offhand comments a client may make about needing work in a particular area.

Click here to find out more about our reseller hosting product and features