Archive for the ‘Social Media’ Category

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Why we don’t offer customer support via Twitter (and probably never will)

Posted by: Jenni
Date posted: 28/03/2011
Why we don’t offer customer support via Twitter (and probably never will)

Other companies have decided to take another approach and offer customer support via Twitter, all to varying degrees. Some make a token effort and promise to chase a ticket whilst others have a dedicated team and fully integrate it into their processes….

A step by step guide to creating a successful Facebook ad campaign

Posted by: Ben
Date posted: 03/02/2011
A step by step guide to creating a successful Facebook ad campaign

This guide will go through each step involved in setting up a Facebook campaign with tips at each stage to optimise your campaigns performance. I’m going to presume you already have a Facebook page for your business and you have a clear idea of what you want to advertise and who to…

How did we communicate before social media? Past (& present) web communication trends

Posted by: Jenni
Date posted: 29/11/2010
How did we communicate before social media? Past (& present) web communication trends

There’s no doubt that social media has revolutionised the way we use the Internet, driven by demand for more advanced and varied real-time interaction with others. For some it’s hard to remember what life was like before Facebook; for others the days of AOL 3.0 bring back fond memories.

9 steps to becoming a professional social media god

Posted by: Jenni
Date posted: 11/11/2010
9 steps to becoming a professional social media god

Many freelancers and companies create Twitter accounts and Facebook pages because they feel that they should, rather than because they have a clear purpose or goal. Make sure you outline a strategy before you start so that everyone involved is on the same page and you can see how social media will add value to your business.

The four pillars of marketing on a budget: Like, Follow, Share and Read

Posted by: Matthew
Date posted: 01/11/2010
The four pillars of marketing on a budget: Like, Follow, Share and Read

Social media is breaking down the traditional barriers between businesses and customers, creating a whole new set of challenges and opportunities for companies of all sizes. On the one hand it can sometimes feel like you are having your dirty laundry washed in public, but on the other hand it places everyone on a relatively [...]

Answers to the 4 most asked Twitter questions

Posted by: Stu
Date posted: 16/09/2010
Answers to the 4 most asked Twitter questions

We’ve seen the same questions being asked over and over again on Twitter, so here’s our take on the most frequently asked questions that we’ve spotted.

Heart Internet official Facebook page launched

Posted by: Jonathan
Date posted: 20/07/2010
Heart Internet official Facebook page launched

We’ve now launched the official Heart Internet page on Facebook! Go to http://facebook.com/heartinternet and hit the ‘Like’ button, which will also give you access to all the latest news, features, offers and competitions we’re running.

Our top Twitter tools & resources (Part 2)

Posted by: Jenni
Date posted: 09/07/2010
Our top Twitter tools & resources (Part 2)

We’ve already put together a list of tips and resources for Twitter beginners, and Part 2 is focused on those who are familiar with Twitter and don’t want to waste time trawling through hundreds of applications which all do the same thing.

Our top free Twitter resources (Part 1)

Posted by: Jenni
Date posted: 01/07/2010
Our top free Twitter resources (Part 1)

Twitter in itself can be very overwhelming, and that’s without worrying what tools and resources you need to manage your account properly. So we’ve done the hard work for you and compiled a list of our favourites.

Understanding and Exploring the Social Media Jungle: Best Practices

Posted by: Jenni
Date posted: 25/06/2010
Understanding and Exploring the Social Media Jungle: Best Practices

With more and more social media sites popping up everywhere, the craze to have the next Facebook or Twitter continues to be relentless. Wikipedia lists ‘some notable, well-known’ active social media sites – ‘some’ being 190 – and even has a separate page for defunct websites, showing that this competitive trend shows no mercy.

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