Web Hosting Blog

There are so many options available to our resellers to customise the products, features, prices and services that occasionally customers may miss a particular feature, especially with us adding to them every month. Here are 10 features available to all reseller web hosting customers that you may not know about.

1. White label your domain tags
Traditionally resellers would have to use our Nominet tag ‘HEARTINTERNET’ when registering domain names, and whilst this is still an option, you can now use the more generic tag ‘EXTEND’ on all .uk domain names. You can even change all existing tags in just a couple of clicks.

Getting started:

• Reseller Control Centre
• Nominet Tag
• Follow the instructions

.

2. White label sales collateral and guides
Our white label sales collateral covers all the major products and add-on services, which means you don’t have to spend hours writing your website’s product pages or downloadable brochures. Use them as they are, use them as the starting point for something else or simply add your branding, the choice is yours. On top of this, we have also written a series of white label web hosting guides for resellers to pass on to their customers.

Getting started:

• Reseller Control Centre
• White label reseller material or White label hosting guides

.
3. Set up an eXtend demo on your website
eXtend is one of the most advanced and feature packed web hosting control panels around today. You can set up a functioning demo on your website to show prospective customers what they will be getting.

Getting started:

• Reseller Control Centre
• Setup demos
• Follow the instructions

.
4. Brand your holding pages
In the time between your customer buying their hosting and uploading their website you will automatically show a holding page. The default version is a white page with a couple lines of text. You can completely brand this as your own and use it to drive traffic to your site.

Getting started:

• Reseller Control Centre
• Index page
• Follow the instructions

.
5. HostPay: Automatically add a free domain during the order process
To provide a further incentive you can offer customers a free domain name with their shared hosting or dedicated server purchase, and automatically add it to their basket if you are using HostPay.

Getting started:

• Reseller Control Centre
• HostPay

Hosting >>

• Hosting products
• Tick the box next to “Free Domain Name with this Web Hosting Package?”

Servers >>

• Dedicated server products
• Scroll down to “Free products” and follow the instructions

.
6. Email customers by product group
You don’t have to send one size fits all emails to your customers. Segment them by product type and email tailored communications to each group.

Getting started:

• Reseller Control Centre
• Customer database
• Select which group to email

.
7. Allow customers to login to their hosting control panel directly from your website
You can get your customers to log in to their hosting control panel via http://extendcp.com or you can have them log in directly from your website.

Getting started:

• Reseller Control Centre
• Configure eXtend
• Scroll down to “Copying the login form” and follow the  instructions

.

8. Add a system status page that automatically updates itself
Cut down on support queries by adding the system status information on your website. The information we place on the status page is always generic i.e. we will not mention Heart Internet.

Getting started:

• Reseller Control Centre
• Configure eXtend
• System status page

.
9. HostPay: Sell dedicated servers in real time
If you are using HostPay for your hosting billing & CRM you can take and process dedicated server orders in real time.

Getting started:

• Reseller Control Centre
• HostPay
• Dedicated server products and follow the instructions

.
10. White label support database
We have found that the large majority of hosting support questions are the same. To cut down our support load we have created a database of the most common questions. We have also made that available to our resellers with a completely white label version.  You can also pick and choose which categories to show your customers based on their product features.

Getting started:

• Reseller Control Centre
• Manage support database

.