Comments on: Customer ticketing system added to HostPay http://www.heartinternet.co.uk/blog/2010/02/customer-ticketing-system-added-to-hostpay/ Web Hosting blog from Heart Internet Mon, 30 Jan 2012 09:22:01 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Matthew http://www.heartinternet.co.uk/blog/2010/02/customer-ticketing-system-added-to-hostpay/comment-page-1/#comment-2564 Matthew Wed, 17 Mar 2010 09:40:49 +0000 http://www.heartinternet.co.uk/blog/?p=1880#comment-2564 Billy I'm glad your enjoying using it. <em><strong>Would it be at all possible for there to be a contact support link from within the hosting control panel?</strong></em> You can set that up here https://customer.heartinternet.co.uk/manage/manage-control.cgi, just type in your support site URL and/ or your support Email address and it will be added for you Matt Billy

I’m glad your enjoying using it.

Would it be at all possible for there to be a contact support link from within the hosting control panel?
You can set that up here https://customer.heartinternet.co.uk/manage/manage-control.cgi, just type in your support site URL and/ or your support Email address and it will be added for you

Matt

]]> By: Billy http://www.heartinternet.co.uk/blog/2010/02/customer-ticketing-system-added-to-hostpay/comment-page-1/#comment-2523 Billy Tue, 16 Mar 2010 02:58:17 +0000 http://www.heartinternet.co.uk/blog/?p=1880#comment-2523 Hi, I'm new to HI and so far very impressed. Still finding my way around the comprehensive reseller service and getting it all set up. I have set up that my customers can login to their hosting control panel by using http://cp.domain.co.uk Would it be at all possible for there to be a contact support link from within the hosting control panel? Hi,

I’m new to HI and so far very impressed. Still finding my way around the comprehensive reseller service and getting it all set up.

I have set up that my customers can login to their hosting control panel by using http://cp.domain.co.uk
Would it be at all possible for there to be a contact support link from within the hosting control panel?

]]> By: Matthew http://www.heartinternet.co.uk/blog/2010/02/customer-ticketing-system-added-to-hostpay/comment-page-1/#comment-2377 Matthew Tue, 16 Feb 2010 09:17:57 +0000 http://www.heartinternet.co.uk/blog/?p=1880#comment-2377 Gabi You can edit and style the automated emails here: https://customer.heartinternet.co.uk/manage/manage-reseller-shop-ticket-updated-templates.cgi Gabi

You can edit and style the automated emails here: https://customer.heartinternet.co.uk/manage/manage-reseller-shop-ticket-updated-templates.cgi

]]> By: Gabi http://www.heartinternet.co.uk/blog/2010/02/customer-ticketing-system-added-to-hostpay/comment-page-1/#comment-2373 Gabi Mon, 15 Feb 2010 13:04:22 +0000 http://www.heartinternet.co.uk/blog/?p=1880#comment-2373 Hi, This is excellent news. I was hoping to build something of my own, however, this meets our requirements. Can we style the automated emails? well done. Regards, Gabi. Hi,

This is excellent news. I was hoping to build something of my own, however, this meets our requirements.

Can we style the automated emails?

well done.

Regards,

Gabi.

]]> By: Bruce http://www.heartinternet.co.uk/blog/2010/02/customer-ticketing-system-added-to-hostpay/comment-page-1/#comment-2361 Bruce Fri, 12 Feb 2010 18:38:05 +0000 http://www.heartinternet.co.uk/blog/?p=1880#comment-2361 You guys rock, I'm really impressed. You guys rock, I’m really impressed.

]]> By: David Brown http://www.heartinternet.co.uk/blog/2010/02/customer-ticketing-system-added-to-hostpay/comment-page-1/#comment-2358 David Brown Thu, 11 Feb 2010 11:27:58 +0000 http://www.heartinternet.co.uk/blog/?p=1880#comment-2358 Nice addon thanks HI. API would be nice indeed :) I like stuart's idea, to be able to refer it straight to HI Support, instead of copy/paste. Nice addon thanks HI.
API would be nice indeed :)
I like stuart’s idea, to be able to refer it straight to HI Support, instead of copy/paste.

]]> By: Jonathan http://www.heartinternet.co.uk/blog/2010/02/customer-ticketing-system-added-to-hostpay/comment-page-1/#comment-2346 Jonathan Tue, 09 Feb 2010 10:37:43 +0000 http://www.heartinternet.co.uk/blog/?p=1880#comment-2346 Agree with all the comments above, escalation would save everyone a lot of time. Thanks for doing this. Agree with all the comments above, escalation would save everyone a lot of time.
Thanks for doing this.

]]> By: Stuart http://www.heartinternet.co.uk/blog/2010/02/customer-ticketing-system-added-to-hostpay/comment-page-1/#comment-2339 Stuart Fri, 05 Feb 2010 11:51:29 +0000 http://www.heartinternet.co.uk/blog/?p=1880#comment-2339 Further to above, possibly a feature to export the tickets to then attach to a ticket in HI support. Or even the option to escalate a ticket so HI can advise the reseller of the response would be nice :-) Also an update to the API to include this support parts would be nicer!!!! Pretty please Further to above,
possibly a feature to export the tickets to then attach to a ticket in HI support.
Or even the option to escalate a ticket so HI can advise the reseller of the response would be nice :-)

Also an update to the API to include this support parts would be nicer!!!! Pretty please

]]> By: Chris http://www.heartinternet.co.uk/blog/2010/02/customer-ticketing-system-added-to-hostpay/comment-page-1/#comment-2335 Chris Thu, 04 Feb 2010 14:57:22 +0000 http://www.heartinternet.co.uk/blog/?p=1880#comment-2335 Excellent feature to add, I was just saying to Matt that this should be added. Pleased this has being added :) Excellent feature to add, I was just saying to Matt that this should be added.

Pleased this has being added :)

]]> By: Neil http://www.heartinternet.co.uk/blog/2010/02/customer-ticketing-system-added-to-hostpay/comment-page-1/#comment-2334 Neil Thu, 04 Feb 2010 14:44:06 +0000 http://www.heartinternet.co.uk/blog/?p=1880#comment-2334 Now... if you extended this ticket system to include support handled by HI for a fee of course this would be very valuable. Now… if you extended this ticket system to include support handled by HI for a fee of course this would be very valuable.

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