Live User Support for your site with Crafty Syntax
Being able to provide live customer support can be extremely beneficial to your company. Not only will it enhance the user experience but it will also give you an edge over your competitors, especially if they are not offering the same standard of service. Allowing a user to instantly interact with you will most likely give you a higher rate of sales conversions, as being able to provide instant support when needed you’re effectively minimising the risk that if a user can’t find what they are looking for on your website, then they will simply go elsewhere. Giving the user access to instant support will provide them with peace of mind that should they ever need help… you’ll be there to give it. People don’t want to wait days for a support email to be answered, they want a solution as quickly as possible and if you can manage to solve a users problems in a suitable timeframe, the chances are they are going to stick with you and become a repeat purchaser of your product. Don’t forget that if you provide excellent customer service then you’re increasing the likelihood that people will start recommending you, word-of-mouth is an extremely beneficial marketing tool!
Crafty Syntax features include:
- Unlimited operators, departments and users
- Live Support with visitors on your site in real time
- Proactive chat invites
- Typing Preview to see what is being typed as it is being typed
- Chat Transcripts and Logging
- Page and referrer Tracking
- Canned Messages
- and much, much more…
Crafty syntax can be installed instantly through your Heart Internet eXtend 2.0 control panel, just enter the directory name and we will take care of everything else!
Crafty Syntax has a very informative support forum to which you may be able to find your answer:
http://www.craftysyntax.com/help/
You can also check out our full list of scripts that can be easily installed by our customers via our eXtend 2.0 control panel below:
http://www.heartinternet.co.uk/cgiscripts-r.shtml
Tags: , crafty syntax, customer service, eXtend, live help, support