How is Your Email Etiquette?
Have you considered how important email etiquette is in your company? Email is often the first point of contact for a prospective customer and an ongoing communication method for your existing customers. How you deal with emails will say a lot about your company and its values.
6 Quick Tips
- Start each email by saying “Hello name”, “Hi name” or “Dear Mr Name”.
- Reply promptly, your customers could go elsewhere if you take too long to reply.
- DON’T TYPE EVERYTHING IN CAPITALS. Unless you want to shout at your customers?!
- Proof read your email before sending, check for spelling errors and grammatical problems.
- Consider who you are sending the email to, do you really need to cc half your company?
- Remember to finish your email correctly. I would recommend putting your name, phone number and email address as a minimum.
These are just a few tips to get you started, if your company uses email regularly I would recommend you have an email policy so that your organisation has a consistent approach to email.
For more tips have a look at Emailreplies.com or visit the Business Email Etiquette Blog which has some good ideas about how to maximise the use of email in your organisation.